Return Policy

Return Period

You have 14 days from the date you receive a physical item to request a return.

Conditions for Physical Products

The item must be unused, with tags attached, and in its original packaging.

You must also provide a receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Digital products (PDF files, eBooks)

• Custom or personalized items

• Perishable goods

• Gift cards

• Sale or discounted items

• POD (Print-on-Demand

(See below 👇)

Important Notice

POD (Print-on-Demand) products 

Before purchasing, please carefully review the size charts. Orders with the wrong size selected or changes of mind will not be accepted for return, since these products are made specifically to order.

Returns will only be accepted if the product was sent with:

• A different size than the one you ordered, or

• The product arrived damaged or defective.

How to Start a Return

To request a return, please contact us by email:

npp95@yahoo.com
nilesrobe@gmail.com

Include your order number and the reason for the return.

If your return is approved, we will send you:

• A return shipping label

• Instructions on how to return your item

Returns will not be accepted without prior approval.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is:

• Damaged

• Defective

• Incorrect

We will evaluate the issue and inform you of the available solution, such as a replacement or refund.

Exchanges

The fastest way to receive a different product is to:

1. Return the item you received

2. Once the return is approved, place a new order for the desired product

Refunds

Once we receive and inspect your returned item, we will notify you if the refund is approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.

Return Shipping Costs

Unless the item is damaged or incorrect, the customer is responsible for the return shipping costs.